KNOWN ISSUE: Patch Management Software Update Agent for reboot dialogue, notification and deferral issues

Article:TECH40332  |  Created: 2008-07-11  |  Updated: 2010-01-22  |  Article URL http://www.symantec.com/docs/TECH40332
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Article Type
Technical Solution


Issue



The Notification and deferral options for the Software Update Agent do not behave as expected. 

For examples see the following KB's:

KB46896 Patch Management reboot dialogue box time handling does not work properly.
KB46082 The user receives a prompt to reboot and when he chooses the reboot, it only does a deferral - no reboot.
KB51088 Computers that enter a suspend/hibernate mode during the deferral period, are never forced to restart.


Environment



Patch Management Solution 6.2 SP1

 


Cause



The causes can vary see specific KB's for details.

Solution



Follow the steps below to rollout the attached agent to the Notification Server clients.

  1. Extract the files in the attached ‘Patch Management Agent.zip’ file.
  2. Copy the extracted ‘Altiris_PatchMgmtAgent_Win32_6_2.msi’ to the <Install Dir>:\Program Files\Altiris\Patch Management\Packages\Win32Agent_6_2 directory.  The existing file will need to be renamed or it will be overwritten.
  3. Open the console and go to the Configuration tab> Solution Settings> Software Management> Patch Management> Windows> Software Update Agent Rollout.  Right click on the folder and select Import.  Select the ‘All Windows Computers with 6.2 Software Update Agent Requiring Upgrade.xml’ file that was extracted.
  4. Enable the ‘Software Update Agent 6.2 Upgrade’ policy located at Configuration tab> Solution Settings> Software Management> Patch Management> Windows> Software Update Agent Rollout.  Create a schedule in the policy and apply the changes.
  5. Open the 'Software Update Agent Package' located at Configuration tab> Solution Settings> Software Management> Patch Management> Windows> Software Update Agent Rollout and click the Update Distribution Points button.


 

Note: Firewall or other network restrictors will not interfere with delivery of this notification, for it is delivered as a process from the client's Software Update Agent.


Attachments

Patch Management Agent.zip (1.7 MBytes)

Supplemental Materials

SourceDEFECT
ValueSYD 38194
DescriptionLogged in sydd2 (Altiris - Sydney) database

Legacy ID



43094


Article URL http://www.symantec.com/docs/TECH40332


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