Hotfix 24: Connection to Recovery Solution Server is lost on a laptop when network interface is changed

Article:TECH40438  |  Created: 2008-08-07  |  Updated: 2008-08-07  |  Article URL http://www.symantec.com/docs/TECH40438
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Article Type
Technical Solution

Issue



Recovery Solution agent may lose connection to Recovery Solution server if network interface changes.

Environment



Recovery Solution 6.2 SP2

Cause



Recovery Solution agent fails to detect socket re-creation when network interface changes.

Solution



The attached hotfixes for x86 and x64 client computers need to be applied to the Recovery Solution Agent.

They can be applied the following way:

  1. Stop the Recovery Solution Agent Service on the client computer.
  2. Browse to %Program Files%\Altiris\eXpress\Recovery Solution Agent folder on the client computer.
  3. Replace the old binaries with the new ones from attachments.
  4. Start the Recovery Solution Agent Service on the client computer.

All client binaries also need to be updated to the corresponding Data1.cab. The Data1.cab needs to be updated so that new Recovery Agent installations will have the hotfix. It can be modified using ASPack.exe utility. More about ASPack.exe is available in article 24583.

Attached DRWizard.exe needs to be updated in MMC.cab using ASPack.exe.

Manual replacement of binaries on a client requires killing explorer.exe process

Attachments

DRWizard.zip (1 MBytes)
x32.zip (8.8 MBytes)


x64.zip (11.3 MBytes)

Supplemental Materials

SourceDEFECT
ValueTLN 28418
DescriptionLogged in tlndev (Altiris - Talinn) database


Legacy ID



43336


Article URL http://www.symantec.com/docs/TECH40438


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