Hotfix 38: Connection to Recovery Solution Server is lost on a laptop when network interface is changed

Article:TECH40479

Created: 2008-08-15

Updated: 2008-08-21

Article URL http://www.symantec.com/docs/TECH40479

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Article Type
Technical Solution

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Problem

Recovery Solution agent may lose connection to Recovery Solution server if network interface changes.

Environment

Recovery Solution 6.2 SP1

Cause

Recovery Solution agent fails to detect socket re-creation when network interface changes.

Solution

The attached hotfix for client computers needs to be applied to the Recovery Solution Agent.

It can be applied the following way:

Stop the Recovery Solution Agent Service on the client computer.
Browse to %Program Files%\Altiris\eXpress\Recovery Solution Agent folder on the client computer.
Replace the old binaries with the new ones from attachments.
Start the Recovery Solution Agent Service on the client computer.

Manual replacement of binaries on a client requires killing explorer.exe process.

All client binaries also need to be updated to the corresponding Data1.cab. The Data1.cab needs to be updated so that new Recovery Agent installations will have the hotfix. It can be modified using ASPack.exe utility. More about ASPack.exe is available in article 24583.

Attachments

hf_38_client.zip (2.1 MBytes)

Legacy ID

43448