KNOWN ISSUE: Software Delivery Agent for Task Server Plug-in is not executing with an error concerning downloads

Article:TECH40607  |  Created: 2008-09-18  |  Updated: 2009-02-10  |  Article URL http://www.symantec.com/docs/TECH40607
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Article Type
Technical Solution


Issue



Delivery Software Tasks using the Software Delivery Agent for Task Server Plug-in do not execute, error seen in the server log (a.log):

Log File Name: E:\Altiris\Notification Server\Logs\a.log
Priority: 1
Date: 3/7/2008 8:43:15 AM
Tick Count: 1990697203
Host Name: ---
Process: CTDataLoad.exe (2932)
Thread ID: 740
Module: AltirisNativeHelper.dll
Source: Altiris.ClientTask.*
Description: Dropping event (Resource: <NAME>, TaskInstance:
64c02b70-bb0e-41fb-aff3-81d32229860e, Time: 3/7/2008 8:43:14 AM) that we've failed 6 times to insert

Note that the GUID may be different, and the Resource will be the target system.

Another issue fixed by this hotfix is where the Software Delivery Agent for Task Server Plug-in adds a domain ASPNET account to 'Act as part of the operating system' local security policy, which is considered a security hole.


Environment



Notification Server 6.0 SP3
Software Delivery Solution 6.1 SP3

Cause



A defect in the Software Delivery Agent for Task Server Plug-in causes a condition where it will not download the package.

Solution



The attached hotfix has been submitted to resolve this issue.

To apply the hotfix, simply run the attached EXE on the Notification Server. 

If you attempted to apply this before this version was posted on 11/3/2008, please uninstall the previous version and apply this new version that resolved an unforeseen issue with the original post.

The new installer also does not add Software Delivery Agent for Task Server Plug-in domain ASPNET account to 'Act as part of the operating system' local security policy.


Supplemental Materials

SourceDEFECT
ValueLB 52711
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID



43736


Article URL http://www.symantec.com/docs/TECH40607


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