Hotfix 26: Full system snapshot fails with "Directory cannot be removed" error on Vista client

Article:TECH40634  |  Created: 2008-09-26  |  Updated: 2008-09-29  |  Article URL
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Article Type
Technical Solution


Full system snapshot fails on a Vista client with event ID 8:

Log Name:      Application
Source:        Altiris Recovery Solution
Date:          9/25/2008 4:14:11 PM
Event ID:      8
Task Category: Full System Recovery Agent
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      RSACLIENT

An internal error occurred. Please contact technical support.

 Exception 0xC00000FD @ 0x12C121E2
eax:047E40AC  ebx:00000006  ecx:12C05B20  edx:047E40AC  esi:039B1540  edi:00000000  ebp:048DE5C0  esp:047E2FA0  eflags:00010286

 Local Event Code: 0xc00d0008
System Event Code: 0x00000010: The directory cannot be removed.


Recovery Solution Agent version 6.2.2760 (SP2)
Microsoft Windows* Vista (all versions)


Recovery Agent is not able to enumerate file-based symbolic links. Symbolic links feature only appear in Windows Vista (commonly used by *nix systems). See for more details.


Attached NDMFALS.dll for 32- and 64-bit clients supports file-based symbolic links.

Note! Hotfix 24 - 43336 is required as a prerequisite for the hotfix #26.

This binary should be replaced on existing client(s):

- Stop RS Agent service

- Replace binary in "C:\Program Files\Altiris\Recovery Solution Agent\NDMFALS.dll"

- Start service

Binary also needs to be updated to the The needs to be updated so that new Recovery Agent installations will have the hotfix. It can be modified using ASPack.exe utility. More about ASPack.exe is available in article 24583.

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