Hotfix 26: Full system snapshot fails with "Directory cannot be removed" error on Vista client
|Article:TECH40634|||||Created: 2008-09-26|||||Updated: 2008-09-29|||||Article URL http://www.symantec.com/docs/TECH40634|
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Full system snapshot fails on a Vista client with event ID 8:
Log Name: Application
Source: Altiris Recovery Solution
Date: 9/25/2008 4:14:11 PM
Event ID: 8
Task Category: Full System Recovery Agent
An internal error occurred. Please contact technical support.
Exception 0xC00000FD @ 0x12C121E2
eax:047E40AC ebx:00000006 ecx:12C05B20 edx:047E40AC esi:039B1540 edi:00000000 ebp:048DE5C0 esp:047E2FA0 eflags:00010286
Local Event Code: 0xc00d0008
System Event Code: 0x00000010: The directory cannot be removed.
Recovery Solution Agent version 6.2.2760 (SP2)
Microsoft Windows* Vista (all versions)
Recovery Agent is not able to enumerate file-based symbolic links. Symbolic links feature only appear in Windows Vista (commonly used by *nix systems). See http://technet.microsoft.com/en-us/magazine/cc162494.aspx for more details.
Attached NDMFALS.dll for 32- and 64-bit clients supports file-based symbolic links.
Note! Hotfix 24 - 43336 is required as a prerequisite for the hotfix #26.
This binary should be replaced on existing client(s):
- Stop RS Agent service- Replace binary in "C:\Program Files\Altiris\Recovery Solution Agent\NDMFALS.dll" - Start service
Binary also needs to be updated to the Data1.cab. The Data1.cab needs to be updated so that new Recovery Agent installations will have the hotfix. It can be modified using ASPack.exe utility. More about ASPack.exe is available in article 24583.
Article URL http://www.symantec.com/docs/TECH40634