Reboot required reporting incorrectly

Article:TECH40664  |  Created: 2008-10-03  |  Updated: 2008-10-03  |  Article URL http://www.symantec.com/docs/TECH40664
Article Type
Technical Solution


Issue



Some reports, like the Compliance and Vulnerability by Computer report, may incorrectly state that computers are in need of a reboot.

Environment



Patch Management 6.2

Reports showing the state of the reboot on the client, ie if a reboot is required or not.


Cause



Events not getting into the database. This could be because the NSE failed to process, was not sent for some reason etc.


Solution



Changes will be made to the PMImport's beginning on November 12th 2008 that may affect this. Run the attached SQL to update a view that will resolve this issue.

Making a backup of the view before updating it would be advised.

KB46144 "Combined fixes for known Patch Report Discrepencies, Dashboard issues etc" also includes this fix and several more.


Legacy ID



43880


Article URL http://www.symantec.com/docs/TECH40664


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