Why do I have computers listed under Manage Lost Agents?

Article:TECH40695  |  Created: 2008-10-10  |  Updated: 2008-10-10  |  Article URL http://www.symantec.com/docs/TECH40695
Article Type
Technical Solution

Issue



Why do I have computers listed under Manage Lost Recovery Solution Agents?

Solution



There are several reasons why computers can be listed under Manage Lost Agents:

  1. Duplicated Recovery account.
    This situation appears in case Recovery Agent was uninstalled from the computer and then reinstalled to it again using new Recovery account (instead of using existing one).  See KBA 25734 for instructions to remove duplicated accounts.
  2. Inactive Recovery account.
    Recovery Agent was uninstalled from the server without account removing. Data still exists on server, but new snapshots are not performed.
  3. Missing Notification Server Resource.
    Recovery Agent installed on the computer, but Altiris Agent either not installed or at least never sent inventory to the Notification Server.
  4. Inactive Notification Server Resource.
    Recovery Agent installed on the computer, but Altiris Agent have not sent inventory to the Notification Server at least for 30 days.

Legacy ID



43964


Article URL http://www.symantec.com/docs/TECH40695


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