KNOWN ISSUE: Authentication failing using ASDK methods like DeleteComputer() after installing DS 6.9 SP1

Article:TECH40810

Created: 2008-11-03

Updated: 2009-01-03

Article URL http://www.symantec.com/docs/TECH40810

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Technical Solution

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Problem

Authentication failing using ASDK methods like DeleteComputer() after installing SP1

Sample of the error:

getDSComputerInfo.vbs(32, 1) Altiris.ASDK.DS.COM: Method failed. Exception: System.Web.Services.Protocols.SoapException: Error: Could not authenticate Deployment Solution user.

Invalid credentials were provided for authentication. ---> Altiris.ASDK.ASDKInsufficientPermissionException: Error: Could not authenticate Deployment Solution user.

Invalid credentials were provided for authentication.

at Altiris.ASDK.DS.ComputerManagement.GetComputerInfo(Int32 computerID, Int32 filterType)

at Altiris.ASDK.DS.Web.ComputerManagementService.GetComputerInfo(Int32 computerID, Int32 filterType)

--- End of inner exception stack trace ---

at Altiris.ASDK.DS.Web.ComputerManagementService.GetComputerInfo(Int32 computerID, Int32 filterType)