Known Issue: If the Altiris Agent is using a proxy server, the client task agent may fail to register

Article:TECH41484  |  Created: 2009-02-23  |  Updated: 2009-02-23  |  Article URL http://www.symantec.com/docs/TECH41484
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Article Type
Technical Solution


Issue



When the Altiris Agent is using a proxy server, it fails to post events to the Notification Server correctly. This results in the client task agent not being registered.

A ‘Malformed HTTP response’ error message is displayed when the Altiris Agent attempts to post events to the server.

Note that communication involving configuration updates, basic inventory, downloading package snapshots, and downloading packages is not affected.


Environment



Symantec Management Platform 7.0 SP1.

This is a problem with using WinGate proxy only. An ISA proxy works correctly.


Cause



The WinGate proxy closes the connection during the NTLM handshake.

Solution



To work around this issue, you need to enable anonymous access on the ClientTaskServer VD structure. Anonymous access is disabled by default.


Supplemental Materials

SourceDEFECT
ValueSYD 39690
DescriptionLogged in sydd2 (Altiris - Sydney) database

Legacy ID



45715


Article URL http://www.symantec.com/docs/TECH41484


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