Symantec Management Server Error, cannot open Altiris console

Article:TECH41540  |  Created: 2009-02-27  |  Updated: 2015-02-04  |  Article URL http://www.symantec.com/docs/TECH41540
Article Type
Technical Solution


Issue



When trying to open the Altiris Console the following error page appears in the web browser:

The following error appears in the Notification Server alogs:


Error



Failed to construct DatabaseConstruct object.


Environment



SMP Server 7.X and an off-box SQL Server.


Cause



The error can be caused by the SQL Server service using local credentials to start the SQL server. Using local credentials will start the server but will not allow the proper authentication from a domain user.

Also the error will occur if the SQL Server service is not running at all.

 


Solution



Open Services on the SQL Server and check if the SQL Service is running and what it account it runs as. If necessary start the service or change the logon settings in the off box SQL server service to the domain account that is part of the Altiris Administrators group and with the proper rights on the Domain.



Legacy ID



45833


Article URL http://www.symantec.com/docs/TECH41540


Terms of use for this information are found in Legal Notices