Software Update Cycle fails to install updates on Windows Vista/Server 2008/Windows 7 clients.

Article:TECH41678  |  Created: 2009-03-19  |  Updated: 2013-03-18  |  Article URL http://www.symantec.com/docs/TECH41678
Article Type
Technical Solution

Product(s)


Issue



When installing Windows Update Patches on Windows Vista / Server 2008 / Windows 7 computers; update fails to install with exit code 1058.


Error



Error 0x80070422.


Environment



Patch Management Solution 6.2, 7.0, 7.1, 7.1 SP1, SP2 & MP1.

Affecting the following Operating Systems: Windows Vista / Server 2008 / Windows 7 

 


Cause



Windows Vista / Server 2008 / Windows 7 requires the 'Windows Software Update' service to be running.


Solution



Configure the 'Windows Update Service' to start 'Manual' or 'Automatically.'

Note: If it is set to 'Manual;' the service will start and remain started until the computer is rebooted.

Warning: When the setting 'Automatically' is implemented; found the OS sometimes reboots the client following the Software Update Cycle. This is outside the Patch Management Solution control. Ensure testing is performed in the environment before deploying with this configuration within production.



Legacy ID



46156


Article URL http://www.symantec.com/docs/TECH41678


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