DELL Hardware inventory not updating the database

Article:TECH41746  |  Created: 2009-03-30  |  Updated: 2009-03-30  |  Article URL http://www.symantec.com/docs/TECH41746
Article Type
Technical Solution

Issue



The DELL Hardware inventory is running on the client properly, no error message found in the log but the data in the Altiris database is not updated.
There is no communication issue and the basic/standard inventory is working fine.

Environment



NS6.0 SP3+R?
DELL Client Manager 2.2


Cause



IAP - Instrumentation Access Provider:

Component that queries the iap_routing_data.htm file for configuration information, builds the lookup tables, and routes data to a data provider; ensures serialization of BIOS access and consistency of data, and reduces memory and disk requirements.

IAP is an executable that runs as a Windows service and is the only service installed by OMCI.

Its purpose is to route requests from the layer above to the appropriate component provider below (dsmbios.dll, dpci.dll or dsysInfo.dll). It also hosts the component DLLs while they are in use.


Solution



Ensure the service for Dell's OpenManage software is in running state to resolve the problem.


Legacy ID



46328


Article URL http://www.symantec.com/docs/TECH41746


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