KNOWN ISSUE: "Invalid login. Please try again." appears with AD authentication when user belongs only to Domain Users group.

Article:TECH41803  |  Created: 2009-04-07  |  Updated: 2010-10-22  |  Article URL http://www.symantec.com/docs/TECH41803
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



It is not possible to authenticate during an attempted Remote Control session if the host configuration policy specifies only the Domain Users group.

 

For example:
If the Authentication tab of an active pcAnywhere Solution host configuration policy specifies only the following:

     Authentication type:  "Active Directory"
     Active users or groups:  "<DOMAINNAME>\Domain Users"

then after providing values for the User name, Password, Domain, and clicking OK, the follow error appears:
 
     "Invalid login. Please try again."

 


Cause



This is a known issue with pcAnywhere Solution 12.5.


Solution



This issue is under investigation by Symantec.

The following work-around exists:

  1. In Active Directory Users and Computers, create a domain security group dedicated to the purpose of controlling which domain users are allowed to initiate Remote Control sessions.  For example, call the group "pcA Admins".
  2. Add the Active Directory users to a domain security group (such as "pcA Admins").
  3. Under the Authentication tab of the pcAnywhere Solution host configuration policy, select Authentication type "Active Directory".  Add the dedicated Active Directory security group (for example, the "pcA Admins" group created in Step 1), and click Save Changes.
  4. Ensure that the policy is refreshed on managed client computers prior to initiating a Remote Control session.

 


    Supplemental Materials

    SourceDEFECT
    ValueETK 1588678
    Description

    Logged in Etrack (Symantec) database


    Legacy ID



    46484


    Article URL http://www.symantec.com/docs/TECH41803


    Terms of use for this information are found in Legal Notices