KNOWN ISSUE: Inconsistant results with Defer, some clients get a full dropdown of available times up to 2 weeks (beyond what's allowed)

Article:TECH41810

Created: 2009-04-08

Updated: 2010-06-18

Article URL http://www.symantec.com/docs/TECH41810

NOTE: If you are experiencing this particular known issue, we recommend that you to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.

Article Type
Technical Solution

Product(s)

Show all

Languages

Show all

Problem

Inconsistent results with the option warn users before running this task that allows them to defer the task, some clients get a full dropdown of available times up to 2 weeks (beyond what's allowed)

Environment

Notification Server 6.0.6074 (SP3 + R11)
Software Delivery Solution 6.1.1058 SP3

Cause

The issue only occurs if a target system receives the Task after the scheduled time for that task, which is why it is inconsistent

Solution

This problem was fixed in Notification Server 6.0 SP3 R12. If upgrading to that version is possible, the attached file to this KB can be used on the Agents seeing this problem, although it was intended for testing purposes, not for production.

To work around the issue, make sure you schedule the Task far enough in advance so that the agents receive the task before the scheduled time. This issue only occurs if a system receives the task after the scheduled time.

Attachments

46505_AeXSWDAgent.zip (642 kBytes)

Supplemental Materials

Source	DEFECT
Value	LB 77100
Description	Logged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID

46505