RS Agents failing to register with an error stating "Unknown error occurred while communicating to Recovery Solution Server".

Article:TECH41878  |  Created: 2009-04-17  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH41878
Article Type
Technical Solution


Issue



After entering in the credentials to register the RS Agent an error message occurs saying "Unknown error occurred while communicating to Recovery Solution Server. Please contract your Recovery Solution administrator".


Environment



Recovery Solution 6.2.x
 

Recovery Solution 7.0.x


Cause



Unknown. Possible corrupt RS Server Agent causing communication issues.


Solution



Reinstall the RS Server Agent and the Client RS Agents should now be able to register successfully.



Legacy ID



46666


Article URL http://www.symantec.com/docs/TECH41878


Terms of use for this information are found in Legal Notices