KNOWN ISSUE: Package Management Task - Package Selection Dialog fails to finish after package selection (w3wp.exe fails - timeout)

Article:TECH41930

Created: 2009-04-24

Updated: 2009-04-24

Article URL http://www.symantec.com/docs/TECH41930

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Article Type
Technical Solution

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Problem

Package Management Task - Package Selection Dialog fails to finish after package selection (w3wp.exe fails - timeout)

Receive this error message: Server Error in '/Altiris/Packagrulemanagement' Application

Environment

Application Management Solution 6.1.4088

Notification Server 6 SP3 + R9

Dual and Quad core Windows 2003 Servers

Cause

The IIS w3wp.exe process is using 70 - 100% of the available CPU resources therefore using significant amounts of memory

Solution

Workaround:

1. From the Package you have setup gather the packageguid and itemreferenceguid
2. In the Package Management Tasks (PMT) export a currently working PMT
3. Modify the exported PMT opening the xml file into notepad > replacing the name tags, replacing the packageguid tag in the PMT with the packageguid from the new package, replacing the productguid tag in the PMT with the itemreferenceguid from the new package

Example:

XML excerpt from original Package Management Task that works
In this Tag edit the two <name> tags for example: <name>TEST</name> make this the name you want to call the new Package Management Task:

<item guid="{guid}" classGuid="{guid}">


<name>TEST</name>
<alias />
<productGuid>{guid}</productGuid>
<itemAttributes>Normal</itemAttributes>
<itemLocalizations>
    <culture name="">
      <description />
      <name>TEST</name>
    </culture>

XML excerpt from original Package Management Task that works
In this Tag edit both the packageguid and the programguid replace them with the packageGuid and the itemreferenceguid from the package that you want to
associate with this new Package Management Task

4. Save the edited xml file
5. Import the edited xml file, verify changes, make any other edits to this newly imported PMT within the console as needed, then apply the PMT

Supplemental Materials

Source	DEFECT
Value	LB 77555
Description	Logged in Littlebuggy (Altiris - Lindon, Plymouth) database

Legacy ID

46772