KNOWN ISSUE: Application Monitor Policy reverts to default target upon save.

Article:TECH42030  |  Created: 2009-05-07  |  Updated: 2009-05-07  |  Article URL
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


When modifing the 'target' computers for an Application Monitor Policy, the modified target will not be applied properly after saving.    The selected policy will revert to the default 'Windows Computers with Application Metering Plug-In' upon refreshing the Management Console UI.


Application Metering Plug-In 7.0.1085


To work around this issue, Symantec has released a hotfix which will allow the Application Metering targets to be modified properly.    This issue is expected to be corrected in the SP1 release of Inventory Solution.

To deploy this hotfix, download the attached and follow the instructions below on the Notification Server computer:

  1. Replace the existing Altiris.Inventory.Web.dll  located at [NS Installed drive]\Program Files\Altiris\Inventory\Web\Bin with the newly downloaded hotfix: Altiris.Inventory.Web.dll [ version 7.0.1085.1 ].
    • NOTE:  It is recommended the existing file be saved for backup purposes before deploying the replacement DLL.
  2. Open a command prompt window and execute the command:  iisreset
  3. Delete temporary internet files from [OS Drive\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files]

  4. In the Notification Server Console, open the affected Monitor Policies and verify that the target can be modified successfully.

Attachments (139 kBytes)

Supplemental Materials

ValueLB 77838
DescriptionLogged in Littlebuggy (Altiris - Lindon, Plymouth) database

ValueETK 1927486
DescriptionLogged in Etrack (Symantec) database

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices