KNOWN ISSUE: Client machines lose connectivity after installing the Altiris Agent

Article:TECH42162  |  Created: 2009-05-26  |  Updated: 2011-03-10  |  Article URL
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Technical Solution


Client machines lose network connectivity after installing the Altiris Agent.

The Agent logs show many of the following messages consecutivly

<event date='May 26 07:48:53' severity='4' hostName='<client name>' source='Client Task Agent' module='client task agent.dll' process='aexnsagent.exe' pid='1564' thread='2988' tickCount='125593' >
  <![CDATA[CWin32CTServerDirectConnection::Connect(): Tickle connection to server <server name>:50124]]></event>

Running "netstat -an" on the client machines shows 5-200+ connections to the server ip address on port 50124.


Task Server 7.0 sp1 build 4044


This is caused by multiple agents connecting to task server with the same GUID.  This most commonly happens on machines that have been cloned or imaged.


Task Server 7.0.4248 in SMP 7.0 SP2 has addressed this issue.

To workaround this problem you will need to get rid of the duplicate GUIDs in the database.  See KB 3848 for details

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ValueETK 1655363

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