KNOWN ISSUE: Full System Recovery from USB or SATA CD or DVD Drives is not supported.

Article:TECH42168  |  Created: 2009-05-26  |  Updated: 2012-07-21  |  Article URL
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Technical Solution


Unable to run a Full System Recovery to restore a machine via USB or SATA CD or DVD Drive.


Recovery Solution 6.2
Recovery Solution 6.2 SP1
Recovery Solution 6.2 SP2
Recovery Solution 6.2 SP3


Local and server-based Full System Recovery is supported only for CD and DVD drives connected to native IDE controllers or controllers set to work in IDE compatibility mode. USB or Serial ATA controllers without IDE compatibility mode are not supported.


If the option is available, set the drive to IDE Compatibility Mode and you should be able to restore the FSR just fine.

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