KNOWN ISSUE: Full System Recovery from USB or SATA CD or DVD Drives is not supported.

Article:TECH42168  |  Created: 2009-05-26  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH42168
Article Type
Technical Solution

Issue



Unable to run a Full System Recovery to restore a machine via USB or SATA CD or DVD Drive.

Environment



Recovery Solution 6.2
Recovery Solution 6.2 SP1
Recovery Solution 6.2 SP2
Recovery Solution 6.2 SP3

Cause



Local and server-based Full System Recovery is supported only for CD and DVD drives connected to native IDE controllers or controllers set to work in IDE compatibility mode. USB or Serial ATA controllers without IDE compatibility mode are not supported.


Solution



If the option is available, set the drive to IDE Compatibility Mode and you should be able to restore the FSR just fine.

Legacy ID



47334


Article URL http://www.symantec.com/docs/TECH42168


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