KNOWN ISSUE: Context menu fails to load for resource report results

Article:TECH42174  |  Created: 2009-05-26  |  Updated: 2009-05-26  |  Article URL
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


When you create a new resource report using the Query Builder, and then run the report to display the results, right-clicking on an item in the results grid sometimes fails to load the context menu.

This occurs if you did not open the Drilldowns tab at any time when creating and configuring the new report.


Symantec Management Platform 7.0 SP2


The context menu drilldown configuration is not loaded before saving the report, so no context menu is available when the report is run.


To resolve this issue, you need to re-edit the report to enable the context menu.

In the Query Builder, open the Drilldowns tab, explicitly select the ShowContextMenu drilldown item, and then click Save Changes to save the report.

Once you have done this, the context menu is available for all items in the report results.

Supplemental Materials

ValueETK 1667681
DescriptionLogged in Etrack (Symantec) database

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices