KNOWN ISSUE: Error: ''Failed to GetProgramWithSoftwareInstallationOptions''

Article:TECH42297  |  Created: 2009-06-15  |  Updated: 2010-10-22  |  Article URL http://www.symantec.com/docs/TECH42297
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Article Type
Technical Solution



Issue



Software update policies are not created after going through the 'Software Update Policy Wizard'.  The following error will be shown in the logs when Staging an Update\Bulletin or going through the 'Software Update Policy Wizard'.

 

Module: w3wp.exe
Source: Altiris.PatchManagementCore.Resources.PatchSoftwareInstallationFileResource.GetProgramWithSoftwareInstallationOptions
Description: Failed to GetProgramWithSoftwareInstallationOptions -> 'Object reference not set to an instance of an object.'


Environment



Symantec Management Platform 7.0 sp1

Patch Management Solution for Windows 7.0

Using AexConfig /ConfigureAll to configure the database.


Cause



The configuration commands are run out of order.

This may be caused during the upgrade to PM 7.0 SP1, for there may have been a failure during the process of running one of the commands.


Solution



This has been resolved in Patch Management Solution 7.0 SP2.  If the problem is seen after that follow the steps in KB 45443 to resolve it.

 

A similar issue is noted on KB 52748.


Supplemental Materials

SourceDEFECT
ValueETK 1716482
Description

Logged in Etrack (Symantec) database


Legacy ID



47635


Article URL http://www.symantec.com/docs/TECH42297


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