Backups of Windows 2003 Shadow Copy Components fail with the error: "V-79-57344-65234 - AOFO: Initialization failure on: "\\SERVERNAME\Shadow?Copy?Components". Advanced Open File Option used:Microsoft Volume Shadow Copy Service (VSS).Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status."

Article:TECH42921  |  Created: 2005-01-30  |  Updated: 2014-07-07  |  Article URL http://www.symantec.com/docs/TECH42921
Article Type
Technical Solution


Environment

Issue



Backups of Windows 2003 Shadow Copy Components fail with the error: "V-79-57344-65234 - AOFO: Initialization failure on: "\\SERVERNAME\Shadow?Copy?Components". Advanced Open File Option used:Microsoft Volume Shadow Copy Service (VSS).Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status."


Error



Final error: 0xe000fed1 - A failure occurred querying the Writer status.
Final error category: Resource Errors
Writer Name: Exchange Server,
Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7},
Last error: The VSS Writer failed, but the operation can be retried (0x800423f3),
State: Failed during freeze


Cause



The errors above can occur when backing up Exchange 2003/2007 Databases with the Advanced Open File Option (AOFO) and Microsoft Volume Shadow Copy Service (VSS) is selected.  Similar error can also occur with other writers too.


Solution



If this or any other writer errors are encountered, perform the following on the server which is being backed up:

    1. Check the VSS writer status with the following command (Figure 1):
 
E:\Documents and Settings\Administrator>VSSADMIN LIST WRITERS 
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
C) Copyright 2001 Microsoft Corp.
  
Figure 1
 
  

     Ensure that the writers are all showing a State of "[1] Stable" and that Last Error is showing "No error." 

If the Last Error states:
 
- Retryable Error- Reboot the server and then retry the backup operation. Rebooting often resolves VSS Application Writer failure.
 
- Non-Retryable Error- View the Event Viewer's Application Log for information regarding the cause and possible solution to this issue. Please contact Microsoft for further troubleshooting.
 
2. Reboot if the error "Exchange Writer" has failed is also received (Figure 2):
 
 Writer name: 'Microsoft Exchange Writer'
  Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
  Writer Instance Id: {ea5145a0-1537-4997-b8d0-cf442cd07a92}
  State: [9] Failed
  Last error: Retryable error.

Figure 2

 
 

3. Check the writer status once again:
 
E:\Documents and Settings\Administrator>VSSADMIN LIST WRITERS
  
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.
 Writer name: 'Microsoft Exchange Writer'
 Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
 Writer Instance Id: {4614f7e2-2c8a-45b9-aae1-d8dc4ba24b61}
 State: [1] Stable
 Last error: No error
'Microsoft Exchange Writer' should be back to stable state (Figure 3)
     

Figure 3

 
 
 

When the Microsoft Writer reports that it is stable, retry the backup operation. If the issue persists after performing the steps above, follow the article:
http://www.symantec.com/docs/TECH64330
 
Also the below mentioned HF from Microsoft can be installed:
http://support.microsoft.com/kb/940349

As a last resort, either apply or re-apply the latest Service Pack for Windows 2003.
http://support.microsoft.com/kb/889100 
 

 


Supplemental Materials

SourceETrack
Value621150
Description

First shadow copy components backup failed with VSS event log writer timeout


SourceError Code
Value0xE000FED1
Description

A failure occurred querying the writer status


SourceUMI
ValueV-79-57344-65234
Description

A failure occurred querying the writer status



Legacy ID



278212


Article URL http://www.symantec.com/docs/TECH42921


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