KNOWN ISSUE: Recovery Solution Agent 6.2 SP3 package with FSR info collection crash fix

Article:TECH42968  |  Created: 2009-07-16  |  Updated: 2009-07-16  |  Article URL
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Recovery Solution Agent crashes during FSR information collection stage due to software incompatibility with AKSFRIDGE.SYS (Aladdin eSafe solutions)


Download attached self-extractable archive which includes for 32bit client.

Extract and place to default package location "C:\Program Files\Altiris\Notification Server\NSCap\bin\Win32\X86\Recovery Agent Package".

Use RS Reinstall policy to deliver new fix to existing clients.

Applies To:

  • Recovery Solution 6.2 Service Pack 3
  • x86 Recovery Solution Agent

Supplemental Materials

ValueTLN 31294
DescriptionLogged in tlndev (Altiris - Talinn) database

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices