KNOWN ISSUE: Recovery Solution Agent 6.2 SP3 package with FSR info collection crash fix

Article:TECH42968  |  Created: 2009-07-16  |  Updated: 2009-07-16  |  Article URL http://www.symantec.com/docs/TECH42968
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Article Type
Technical Solution

Issue



Recovery Solution Agent crashes during FSR information collection stage due to software incompatibility with AKSFRIDGE.SYS (Aladdin eSafe solutions)


Solution



Download attached self-extractable archive which includes Data1.cab for 32bit client.

Extract and place Data1.cab to default package location "C:\Program Files\Altiris\Notification Server\NSCap\bin\Win32\X86\Recovery Agent Package".

Use RS Reinstall policy to deliver new fix to existing clients.

Applies To:

  • Recovery Solution 6.2 Service Pack 3
  • x86 Recovery Solution Agent

Supplemental Materials

SourceDEFECT
ValueTLN 31294
DescriptionLogged in tlndev (Altiris - Talinn) database

Legacy ID



48152


Article URL http://www.symantec.com/docs/TECH42968


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