Job Error "e00081d9 - The Backup Exec job engine system service is not responding." reported in History Log when running Backup Jobs submitted from a CASO to a MMS server.

Article:TECH43166  |  Created: 2005-01-14  |  Updated: 2014-04-25  |  Article URL http://www.symantec.com/docs/TECH43166
Article Type
Technical Solution

Product(s)

Issue



Job Error "e00081d9 - The Backup Exec job engine system service is not responding." reported in History Log when running Backup Jobs submitted from a CASO to a MMS server.


Error



V-79-57344-33241- The Backup Exec job engine system service is not responding

e00081d9 - The Backup Exec job engine system service is not responding.


Cause



Jobs created on a Central Admin Server (CASO) that are due to run on a managed Media Server (MMS) initially run correctly, but now fail with error "e00081d9 - The Backup Exec job engine system service is not responding."

This issue has been seen once in a live environment, and in that environment appears to have been caused by the Job Engine on the MMS terminating unexpectedly during the previous attempt to run the same job.

From attempts to replicate this issue under test conditions, the CASO server should recover the original job from the MMS once the Backup Exec services on the MMS are restarted. This recover process should remove the job from the Job Monitor on the MMS ensuring that this issue does not occur. The solution provided is intended to provide a method of recovery should the usual process fail.
 


Solution



 
  • On the Media Server configured to run as a CASO, open the Backup Exec Console
  • Select the Job Monitor Screen and make a note of the name of the job that generates the error and fails to submit correctly to the MMS
  • On the Media Server configured as the MMS, open the Backup Exec Console
  • Select the Job Monitor Screen and remove the job from the 'Current Jobs' List with the same name.

Additionally this error may also occur if more than one jobs start simultaneously. In this case restarting the Backup Exec Job Engine Service will resolve this error. 

Supplemental Materials

SourceError Code
Valuee00081d9
Description

The Backup Exec job engine system service is not responding


SourceUMI
ValueV-79-57344-33241
Description

The Backup Exec job engine system service is not responding



Legacy ID



278472


Article URL http://www.symantec.com/docs/TECH43166


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