Error: HTTP 500 Internal Server Error message displayed on client pc while attempting RS Agent pull installation from http://servername/rsagent/crstart.asp

Article:TECH43188  |  Created: 2009-07-27  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH43188
Article Type
Technical Solution

Issue



Attempts to access the Recovery Solution Agent install page on the Recovery Solution server generates the following error.

HTTP 500 Internal Server Error


Environment



Notification Server 6.0 Service Pack 3

Recovery Solution 6.2 Service Pack 2


Cause



The AeXRS_Managers and AeXRS_Users groups on the Recovery Solution Server machine is empty.

Solution



1. Confirm the Users tab of the cluster configuration screen in the console contains entries for the approved users. By default this group contains the Domain Users group.

2. Restart the Altiris Recovery Solution Server service.


Legacy ID



48277


Article URL http://www.symantec.com/docs/TECH43188


Terms of use for this information are found in Legal Notices