An offhost backup fails with 0xe0008534 - Backup Exec could not find a Microsoft Volume Shadow Copy Services (VSS) software or hardware provider on the media server

Article:TECH43219  |  Created: 2005-01-17  |  Updated: 2013-10-17  |  Article URL http://www.symantec.com/docs/TECH43219
Article Type
Technical Solution


Issue



The error "Backup Exec could not find a Microsoft Volume Shadow Copy Services (VSS) software or hardware provider on the media server. To use offhost backup, a VSS provider must be installed on both the media server and on the remote computer" appears when doing an offhost backup.

 


Error



ADBO: Offhost backup initialization failure on: "\\Server1\X:"

Backup Exec could not find a Microsoft Volume Shadow Copy Services (VSS) software or hardware provider on the media server. To use offhost backup, a VSS provider must be installed on both the media server and on the remote computer.

 


Cause



This error message appears if backup job is configured to perform offhost backup; however, requirements for performing offhost backup are not met.

 


Solution



Make sure that all requirements (hardware and software) for offhost backup are met before submitting the job. Refer to Backup Exec Administrator's Guide or documents in Related Documents section for additional information.
 

Supplemental Materials

SourceUMI
ValueV-79-57344-34100
Description

Backup Exec could not find a Microsoft Volume Shadow Copy Services (VSS) software or hardware provider on the media server. To use offhost backup, a VSS provider must be installed on both the media server and on the remote computer.


SourceError Code
Value0xe0008534
Description

Backup Exec could not find a Microsoft Volume Shadow Copy Services (VSS) software or hardware provider on the media server. To use offhost backup, a VSS provider must be installed on both the media server and on the remote computer.



Legacy ID



278547


Article URL http://www.symantec.com/docs/TECH43219


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