Duplicate backup fails with error 0xe0009444 or 0xe0000602

Article:TECH43264  |  Created: 2005-01-18  |  Updated: 2014-10-15  |  Article URL http://www.symantec.com/docs/TECH43264
Article Type
Technical Solution

Product(s)

Issue



Duplicate backups fail with error "Final error 0xe0009444 - The requested source duplicate backup sets catalog record could not be found." or "Final error: 0xe0000602 - A query for media on which the data set being read is continued was unsuccessful. Ensure that all media in the family have been inventoried and cataloged."


Error



Final error: 0xe0009444 - The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted.

V-79-57344-37956

Unable to determine ADAMM media identification. Catalog query failed.

 

Final error: 0xe0000602 - A query for media on which the data set being read is continued was unsuccessful. Ensure that all media in the family have been inventoried and cataloged.

 


Cause



CAUSE 1:
This error can occur if the corresponding catalog information of the source media for the duplicate backup job is either missing or deleted.

For Example:

If "Backup set A" was to be duplicated, then the catalog information for "Backup set A" is either missing or deleted.

CAUSE 2:
This error can occur with policy driven duplicate jobs. If a job is canceled or does not finish successfully it will try to duplicate the same data the next time it runs. If this source data is no longer available (e.g. if the Backup To Disk (B2D) file has been overwritten), this error will be generated.

Another common scenario is if a policy has a backup template that runs multiple days of the week but the duplicate template is set to only run once a week.  The duplicate job will attempt to duplicate all data backed up since the last duplicate job.  If the Overwrite Protection time is not sufficient to protect the media for the entire week some of the data may be overwritten and not available for duplication.  

For Example:

A policy is created with a backup template that runs Monday through Friday.  This policy also contains a duplicate template that is scheduled to run only on Saturday.  The duplicate template will attempt to duplicate all the data that was backed up Monday through Friday.  If any of the media used in the Monday through Friday backup is overwritten before the duplicate job runs the duplicate job will fail.


Solution



This issue is resolved in Backup Exec 2014 or later versions.
 
 
To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.
 
 
In Backup Exec 2014 or later versions, the duplicate job is skipped if all the source media for the duplicate backup job are either missing or deleted. If some of the source media for the scheduled duplicate backup job are not available (missing or deleted), the duplicate job still fails with error 0xe0009444 or 0xe0000602.  However, the Backup Exec deletes those backup sets from the selection list for the subsequent scheduled duplicate job, and the subsequent duplicate job does not fail any more due to them.
 
 
NOTE: Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com
 
 
 
Note: Workaround 1 and 2 are valid for Backup Exec 2010 and earlier versions only.
 
Workaround 1:
 
1.  In order to determine the source media, open the job log of the backup set  that needs to be duplicated and go to Device and Media information.

 Figure 1 shows the media that needs to be cataloged.
 
Figure 1
 
 
 
      2. Once the exact media(s) has been determined, it needs to be cataloged. To catalog right click on the media and select Catalog as shown in Figure 2 below.

      Figure 2
 
 
 
3. To confirm the catalog information, go to the Restore tab as shown in Figure 3
 
Figure 3
 
 
 

4. Run the duplicate backup job
  
 
Workaround 2:
 
1.  Delete <catalog not found> entries in duplicate selection list
 
a.  Open the Backup Exec console and navigate to the Job Monitor tab
 
b.  Right-click the failed policy duplicate job and select "Edit Selection List"
 
c.  Click the "View Selection Details" tab and delete all "<Catalog not found> [SetX]/SUBDIR" entries
 
d.  Re-run the duplicate
 
2.  If a duplicate job was canceled or did not finish successfully, re-run the duplicate job manually before the original source data is overwritten.  Another possible solution would be to modify the Overwrite Protection time on the source media to make sure that it will be protected until the duplicate job runs again.  
 
3.  If a duplicate job that is part of a policy is failing because the source media has been overwritten, delete the duplicate template from the policy and recreate the duplicate template.  By recreating the duplicate template it will create a new selection list for the duplicate template.  If the duplicate template is not recreated it will continue to try and duplicate the missing data indefinitely.
 
4. Best practice is to run the duplicate with policy template immediately after the original backup job completes.
 
Workaround 3:
 
In Backup Exec 2012 the workarounds above are not available. Since the backup definition doesn't see the stages exactly the same way a policy sees its templates, the entire backup definition needs to be recreated. Open the job properties and review each stage's settings, then place this job on hold. Create a new backup definition for this server modeling everything after the previous job. Once this job is confirmed to be working corectly, the previous job can be deleted.
 
Figure 4
 

Supplemental Materials

SourceError Code
Value0xe0009444
Description

The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted.


SourceUMI
ValueV-79-57344-37956
Description

The requested source duplicate backup sets catalog record could not be found.


SourceETrack
Value416529
Description

Failed request for media during a duplicate data job.


SourceETrack
Value2828519
Description

CORE: Duplicate backup fails with 0xe0009444 or 0xe0000602 error


SourceError Code
Value0xe0000602
Description

A query for media on which the data set being read is continued was unsuccessful. Ensure that all media in the family have been inventoried and cataloged.



Legacy ID



278589


Article URL http://www.symantec.com/docs/TECH43264


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