Duplicate backup fails with error 0xe0009444 - The requested source duplicate backup sets catalog record could not be found
|Article:TECH43264|||||Created: 2005-01-18|||||Updated: 2013-11-20|||||Article URL http://www.symantec.com/docs/TECH43264|
Duplicate backups fail with error "Final error 0xe0009444 - The requested source duplicate backup sets catalog record could not be found."
Final error: 0xe0009444 - The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted.
Unable to determine ADAMM media identification. Catalog query failed.
This error can occur if the corresponding catalog information of the source media for the duplicate backup job is either missing or deleted.
If "Backup set A" was to be duplicated, then the catalog information for "Backup set A" is either missing or deleted.
This error can occur with policy driven duplicate jobs. If a job is canceled or does not finish successfully it will try to duplicate the same data the next time it runs. If this source data is no longer available (e.g. if the Backup To Disk (B2D) file has been overwritten), this error will be generated.
Another common scenario is if a policy has a backup template that runs multiple days of the week but the duplicate template is set to only run once a week. The duplicate job will attempt to duplicate all data backed up since the last duplicate job. If the Overwrite Protection time is not sufficient to protect the media for the entire week some of the data may be overwritten and not available for duplication.
A policy is created with a backup template that runs Monday through Friday. This policy also contains a duplicate template that is scheduled to run only on Saturday. The duplicate template will attempt to duplicate all the data that was backed up Monday through Friday. If any of the media used in the Monday through Friday backup is overwritten before the duplicate job runs the duplicate job will fail.
Figure 1 shows the media that needs to be cataloged.
4. Run the duplicate backup job
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted.
The requested source duplicate backup sets catalog record could not be found.
Failed request for media during a duplicate data job.
CORE: Duplicate backup fails with 0xe0009444 or 0xe0000602 error
Article URL http://www.symantec.com/docs/TECH43264