Console creates duplicate records of single computers

Article:TECH43707  |  Created: 2009-08-10  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH43707
Article Type
Technical Solution



Issue



Single computers keep creating duplicate records (same software and hardware information) in the console, with the only thing different being the Computer ID number.  At any given time, only one of these records, the newest, will be active.

Environment



Deployment Solution 6.9 SP2

Windows XP, 2003


Cause



Both AClient and DAgent installed and running on client machines.

Solution



Uninstall either AClient or DAgent.

For uninstall help see articles 39556 (AClient) or 44721.


Legacy ID



48513


Article URL http://www.symantec.com/docs/TECH43707


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