Symantec Endpoint Protection Client Version Summary report doesn't account for x32 and x64 client having different virus definitions

Article:TECH43712  |  Created: 2009-08-11  |  Updated: 2011-11-08  |  Article URL http://www.symantec.com/docs/TECH43712
Article Type
Technical Solution


Issue



The Symantec Endpoint Client Version Summary report erroneously shows either x32 or x64 SEP Clients virus definitions as being out of date although the Symantec Endpoint Protection Manager (SEPM) console shows that the clients do have the latest virus definitions.


Environment



Symantec Endpoint Protection Integration Component 6.x

Mixed environment of x32 and x64 SEP Installations reporting to Management Console


Cause



While a definitive cause is not known at this time, however it appears that the report is not accounting for 32-bit and 64-bit SEP clients each having their own virus definitions set. Rather the report seems to be combining the inventory results into a common result set.

As a result, the report may show either the 32-bit or 64-bit clients virus definitions as 'Outdated' when the other client set's virus definitions are updated.


Solution



There is no resolution at this time, however Symantec is currently investigating this issue.  This document will be updated as soon as a resolution/workaround is established.

Note: This issue is not in SEPIC version 7, where that version does not directly communicate with the SEP database.



Legacy ID



48520


Article URL http://www.symantec.com/docs/TECH43712


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