The Backup Jobs that were created in evaluation version would fail with "Final error: 0xe000847e - This edition of the product is not licensed for the requested operation."

Article:TECH43854  |  Created: 2005-01-22  |  Updated: 2014-01-08  |  Article URL http://www.symantec.com/docs/TECH43854
Article Type
Technical Solution


Issue



The Backup Jobs that were created in evaluation version would fail with below error.


Error



 "Final error: 0xe000847e - This edition of the product is not licensed for the requested operation."

ADBO: Your evaluation copy of the Advanced Disk-based Backup Option (ADBO) has expired. To obtain a license for ADBO, contact your Backup Exec solution provider. This resource will be backed up without collecting additional information for synthetic backup.


Cause



This happens because of all of the following reasons:

1. The Advanced Disk-based Backup Option was installed in evaluation mode and the evaluation period has expired.

2. The job was created using a policy.

3. In the template for the job under the general tab the option "Collect additional information for synthetic backup" is selected (figure 1).

4. When installing the licenses for Backup Exec the Advanced Disk-based Backup Option was not installed.
 

 

Solution



Figure 1

"Collect additional information for synthetic backup" option is available in evaluation version.


 


After installing the licenses for Backup Exec and if the Advanced Disk-based Backup Option was not installed the option "Collect additional information for synthetic backup" in the template of the job cannot be unchecked as it is grayed out (Figure 2).

Figure 2

"Collect additional information for synthetic backup" option is grayed out if Advanced Disk-based Backup Option is not installed.

 


If the option is grayed out, the only solution is to delete and recreate the template.
 
 
 
Alternatively, If the evaluation simply expired while the Advanced Disk-based Backup Option was installed, the option "Collect additional information for synthetic backup" referenced above should not be grayed out.
 
The solution in this case would be uncheck the option "Collect additional information for synthetic backup" in the job properties.

 

Supplemental Materials

SourceError Code
Value0xe000847e
Description

This edition of the product is not licensed for the requested operation


SourceUMI
ValueV-79-57344-33918
Description

This edition of the product is not licensed for the requested operation



Legacy ID



279193


Article URL http://www.symantec.com/docs/TECH43854


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