KNOWN ISSUE: Altiris Agents are unable to get Client Configuration Policy updates.

Article:TECH43927  |  Created: 2009-08-14  |  Updated: 2009-08-21  |  Article URL http://www.symantec.com/docs/TECH43927
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Article Type
Technical Solution


Issue



Altiris Agents are unable to get Client Configuration Policy updates.

Multiple errors in Agent log file from when an Update Configuration is requested:

Process: aexnsagent.exe (1540)
Thread ID: 1628
Module: aexnsagent.exe
Source: ConfigServer
Description: RequestPolicies failed: Invalid XML response from URL http://<SERVERNAME>/Altiris/NS/Agent/GetClientPolicies.aspx (-2147467259)

*~*~*~*~*~*~*~*~*~*~*~~*~*~*~*~*~*~*~*~*~*~*~*~*

Process: aexnsagent.exe (1912)
Thread ID: 2016
Module: aexnsagent.exe
Source: ConfigServer
Description: RequestPolicies failed: HTTP error: (-2147209951)


Environment



Symantec Management Platform 7.0.5201 (7.0 SP2)
Software Management Solution 7.01291 (7.0)

CMDB Solution 7.0

Cause



New policies created after installing CMDB Solution 7.0 do not have a closing policy tag - </policy> - when added to the client policy as delivered from the server to the client.


Solution



If you are experiencing this issue, please contact support and reference KB48690.

This issue has been forwarded to development.

Supplemental Materials

SourceDEFECT
ValueETK 1807517
DescriptionLogged in Etrack (Symantec) database


Legacy ID



48612


Article URL http://www.symantec.com/docs/TECH43927


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