Uninstalling Dell Management Console causes the Dell Client Manager Warranty report to not function

Article:TECH43968  |  Created: 2009-08-18  |  Updated: 2009-08-18  |  Article URL http://www.symantec.com/docs/TECH43968
Article Type
Technical Solution


Issue



Uninstalling Dell Management Console on a system that also has Dell Client Manager 3.1 will cause the Dell Warranty report to fail.

Environment



Dell Management Console 1.0.2

Dell Client Manager 3.1


Cause



The Dell Management Console 1.0.2 uninstall removes files that are shared by these applications.

Solution



This is an issue that needs to be resolved by Dell since it is the Dell Management Console uninstall that is removing files that shouldn't be removed.

In the mean time, the attached MSI file can be placed on the Notification Server and exectued.  If the MSI is placed in the c:\temp directory, the following command line should be executed to fix the problem:

msiexec /i "c:\temp\DMC_DMCServer_7_0_x86.msi" SKIPPAIM=1

Attachments

DMC_DMCServerTasks_7_0_x86_102.zip (260 kBytes)

Legacy ID



48643


Article URL http://www.symantec.com/docs/TECH43968


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