KNOWN ISSUE: "HW Logical Devices" NSI is missing required c0 key data

Article:TECH44141  |  Created: 2009-08-24  |  Updated: 2009-09-16  |  Article URL http://www.symantec.com/docs/TECH44141
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Article Type
Technical Solution


Issue



"HW Logical Devices" data fails to load into the Notification Server's Symantec_CMDB database. Further investigations shows that the NSI for this data class is missing required c0 key data. On occassion, a device will not return a 'DeviceID' value but inventory creates a row entry in the NSI for the device. The NS has configured this device as a key field in the dataclassattribute table and rejects the inventory data.

Environment



Inventory Solution 7.0.1085.

Cause



The device is not returning a DeviceID value, which is required by the Notification Server 7.x database.

Solution



This will be resolved in a future update of Inventory Solution 7.1.

As a workaround, running the following SQL query allows this data to be processed.

ALTER TABLE Inv_HW_Logical_Device

ALTER COLUMN [Device ID] [nvarchar](256) NULL


Supplemental Materials

SourceDEFECT
ValueETK 1809480
DescriptionLogged in Etrack (Symantec) database

Legacy ID



48735


Article URL http://www.symantec.com/docs/TECH44141


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