KNOWN ISSUE: UI Thread Failed to Impersonate Logged on User

Article:TECH44220  |  Created: 2009-08-25  |  Updated: 2011-01-17  |  Article URL
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Technical Solution


The following error may occur in the client logs of a computer with the Application Metering Agent installed:

<event date='Aug 25 14:38:37' severity='2' hostName='localhost' source='ClientSession' module='AMAgent.dll' process='aexnsagent.exe' pid='3532' thread='344' tickCount='527157906' >
  <![CDATA[UI thread failed to impersonate logged on user: The operation being requested was not performed because the user has not logged on to the network.
The specified service does not exist (1245)]]>


Application Metering Agent 7.0.1085,

Application Metering Agent 6.1.x


This issue occurs when a client computer with the Application Metering Agent is running while no user is logged into the operating system.


This problem was resolved on Symantec Management Platform SP4 (7.0.7470) with Inventory Solution 7.0.1211.0 and Inventory Pack for Server 7.0.1209.0.

Supplemental Materials

ValueETK 1820923

Logged in Etrack (Symantec) database

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