KNOWN ISSUE: UI Thread Failed to Impersonate Logged on User

Article:TECH44220

Created: 2009-08-25

Updated: 2011-01-17

Article URL http://www.symantec.com/docs/TECH44220

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Article Type
Technical Solution

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Problem

The following error may occur in the client logs of a computer with the Application Metering Agent installed:

<event date='Aug 25 14:38:37' severity='2' hostName='localhost' source='ClientSession' module='AMAgent.dll' process='aexnsagent.exe' pid='3532' thread='344' tickCount='527157906' >
<![CDATA[UI thread failed to impersonate logged on user: The operation being requested was not performed because the user has not logged on to the network.
The specified service does not exist (1245)]]>
</event>

Environment

Application Metering Agent 7.0.1085,

Application Metering Agent 6.1.x

Cause

This issue occurs when a client computer with the Application Metering Agent is running while no user is logged into the operating system.

Solution

This problem was resolved on Symantec Management Platform SP4 (7.0.7470) with Inventory Solution 7.0.1211.0 and Inventory Pack for Server 7.0.1209.0.

Supplemental Materials

Source	DEFECT
Value	ETK 1820923
Description	Logged in Etrack (Symantec) database

Legacy ID

48765