KNOWN ISSUE: After upgrading RTSM to 7.0 SP2, the Real-Time Summary page fails to load

Article:TECH44642  |  Created: 2009-09-04  |  Updated: 2009-09-11  |  Article URL
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


After upgrading to SP2 for RTCI, when going to the RTSM Summary area (View - Real-Time, under Real-Time Consoles | Real-Time System Manager | Summary), the page generates an error message.

The following error is thrown in the Server LOG:

Process: w3wp (7596)
Thread ID: 377
Module: w3wp.exe
Source: global.asax
Description: Unhandled exception.  Type=System.MissingMethodException
Msg=Method not found: 'System.String
   at Altiris.RTSM.Web.Summary.InitAntiVirusInfo()
   at Altiris.RTSM.Web.Summary.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean
includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


Notification Server 7.0 SP2
Real-Time Console Infrastructure 7.0 SP2
Real-Time System Manager 7.0 GA


RTCI 7.0 SP2 is not compatible with RTSM 7.0 GA. CMS SP1 will resolve this issue as RTSM 7.0 SP1 does not have this issue.


Upgrade to RTSM 7.0 SP1 (via CMS SP1) to resolve the issue.

Supplemental Materials

ValueETK 1831753
DescriptionLogged in Etrack (Symantec) database

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices