KNOWN ISSUE: After upgrading RTSM to 7.0 SP2, the Real-Time Summary page fails to load

Article:TECH44642

Created: 2009-09-04

Updated: 2009-09-11

Article URL http://www.symantec.com/docs/TECH44642

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Article Type
Technical Solution

Product(s)

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Problem

After upgrading to SP2 for RTCI, when going to the RTSM Summary area (View - Real-Time, under Real-Time Consoles | Real-Time System Manager | Summary), the page generates an error message.

The following error is thrown in the Server LOG:

Process: w3wp (7596)
Thread ID: 377
Module: w3wp.exe
Source: global.asax
Description: Unhandled exception. Type=System.MissingMethodException
Msg=Method not found: 'System.String
Altiris.RTCI.Utilities.NS.NsDbHelper.Db2String(System.Object)'.
StackTrace=
   at Altiris.RTSM.Web.Summary.InitAntiVirusInfo()
   at Altiris.RTSM.Web.Summary.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean
includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Environment

Notification Server 7.0 SP2
Real-Time Console Infrastructure 7.0 SP2
Real-Time System Manager 7.0 GA

Cause

RTCI 7.0 SP2 is not compatible with RTSM 7.0 GA. CMS SP1 will resolve this issue as RTSM 7.0 SP1 does not have this issue.

Solution

Upgrade to RTSM 7.0 SP1 (via CMS SP1) to resolve the issue.

Supplemental Materials

Source	DEFECT
Value	ETK 1831753
Description	Logged in Etrack (Symantec) database

Legacy ID

48947