Backups fails with "Error reported: The request could not be performed because of an I/O device error"

Article:TECH44668

Created: 2005-01-03

Updated: 2010-09-15

Article URL http://www.symantec.com/docs/TECH44668

Article Type
Technical Solution

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Problem

Following error occurs due to a hardware issue related to either the Controller or the Storage Device

Error

Storage device has reported an error on a request to read data from media.
Error reported: The request could not be performed because of an I/O device error.

Solution

In most of the cases, these messages are being reported due to hardware issue with either the controller or, more likely, a device that is attached to the controller. The hardware problems can be associated with poor cabling, incorrect termination or transfer rate settings, lazy or slow device responses to relinquish the SCSI bus, a faulty device, or, in very rare cases, a poorly written device driver.

Resolution:

Please refer to Microsoft article given below:

How to troubleshoot Event ID 9,11 & 15

http://support.microsoft.com/?kbid=154690

General Recommendations:

1. Make sure the latest Symantec device drivers are installed.

2. Perform tests after stopping the Removable Storage Management (RSM) service.

3. If the drive is connected to a SCSI RAID card, move the drive off to a separate SCSI card.