A backup or restore job fails with the error "0xe00084ed - A hardware error occurred."

Article:TECH45126  |  Created: 2005-01-23  |  Updated: 2014-02-26  |  Article URL http://www.symantec.com/docs/TECH45126
Article Type
Technical Solution

Product(s)

Issue



A backup or restore job fails with the error "0xe00084ed".

Error



Final error: 0xe00084ed - A hardware error occured.

Final error category: Backup Device Errors. UMI Value: V-79-57344-34029


Cause



A hardware error occurred caused the job to fail. Check the Application Event log for errors (with Event Source: Backup Exec) that occurred at the time when job failed, for example:
     

Event Type: Error

Event Source: Backup Exec

Event Category: Devices 

Event ID: 33152
 

Description:

Adamm Mover Error: Unload Rewind Failure!
Error = ERROR_IO_DEVICE
Drive = "TapeDrive 1"

{DC0CA7FF-815E-4CA9-AB0E-5BC8FE5B5396}
Media = ""

 {00000000-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)

Write Mode: SingleBlock(1), ScsiPass(1)


Solution



Check the System Event Log for Event ID 5, 7, 9, 11 or 15. These errors indicate a hardware issue.
 
Microsoft Article on these event Ids :  http://support.microsoft.com/kb/154690

Refer to the Related Documents section for assistance in troubleshooting the hardware issues. 

Supplemental Materials

SourceEvent ID
Value33152
Description

Application Event log error


SourceError Code
Value0xffff84ed
Description

A hardware error occurred


SourceError Code
Value0xa00084ed
Description

A hardware error occurred


SourceEvent ID
Value5
Description

Parity errors


SourceEvent ID
Value7
Description

The device, \Device\TapeX, has a bad block.


SourceEvent ID
Value9
Description

The device, \Device\ScsiPort0, did not respond within the timeout period.


SourceEvent ID
Value11
Description

The driver detected a controller error on \Device\Scsi\.


SourceEvent ID
Value15
Description

The device is not ready for access yet.


SourceUMI
ValueV-79-57344-34029
Description

A hardware error occured.



Legacy ID



280508


Article URL http://www.symantec.com/docs/TECH45126


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