Catalog jobs fail stating "The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation."

Article:TECH45473  |  Created: 2005-01-06  |  Updated: 2010-10-23  |  Article URL http://www.symantec.com/docs/TECH45473
Article Type
Technical Solution

Product(s)

Environment

Issue



Catalog jobs fail stating "The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation."


Error



The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation.


Solution



For a Storage Media Based (fast, set list for catalogs is on tape) Catalog Job to complete successfully, all pieces of media from the Media Family (see Media Family Technote in the Related Documents Section below) must be visible to Backup Exec (media labels show up on the Backup Exec Devices Tab) prior to running the catalog job.  If any pieces of media are missing from the media family, a Storage Media Based Catalog Job will fail to populate the Restore Selections Windows.  If this occurs, in order to allow a catalog job to properly catalog a tape, the catalog operation will need to be run with the option to Use Storage Media Based Catalogs deselected.

To deselect the option to use storage media based catalogs:

1. Open Backup Exec.
2. Click Tools and Options.
3. In the Options window, on the left hand pane, select Catalog.
4. On the right hand pane remove the check mark for "Use storage media-based catalogs."

Figure 1
 


5. Click OK to save the setting and the re-run the catalog operation.

***Please note:  The Catalog Job Log will still show "failed" because Backup Exec was not able to catalog all of the pieces of media that belong to the Media Family.  The data on the tape(s) that was cataloged, however, should show in the Restore Selections Windows and be available for a restore operation.

 

Supplemental Materials

SourceETrack
Value431246
Description

Catalog job will fail due to missing media that does not exist.


SourceUMI
ValueV-79-57344-2304

SourceUMI
ValueV-79-57344-3863
Description

The requested media is not listed in the media index and could not be mounted



Legacy ID



280822


Article URL http://www.symantec.com/docs/TECH45473


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