Catalog jobs fail stating "The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation."

Article:TECH45473  |  Created: 2005-01-06  |  Updated: 2014-09-23  |  Article URL http://www.symantec.com/docs/TECH45473
Article Type
Technical Solution

Product(s)

Issue



Catalog jobs fail stating "The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation."


Error



0xe0000900 - The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation.

V-79-57344-2304

 


Solution



A : Run the catalog operation with the option to "Use Strage Media Based Catalogs" deselected
 
For Storage Media Based (fast, set list for catalogs is on tape) for a Catalog Job to complete successfully, all pieces of media from the Media Family (see Media Family Technote in the Related Documents Section below) must be visible to Backup Exec (media labels show up on the Backup Exec Devices Tab) prior to running the catalog job. If any pieces of media are missing from the media family, a Storage Media Based Catalog Job will fail to populate the Restore Selections Windows. If this occurs, in order to allow a catalog job to properly catalog the tape, the catalog operation will need to be run with the option to Use Storage Media Based Catalogs deselected.

To deselect the option to use storage media based catalogs:

1. Open Backup Exec.
2. Click Tools and Options.
3. In the Options window, on the left hand pane, select Catalog.
4. On the right hand pane remove the check mark for "Use storage media-based catalogs."

Figure 1
 


5. Click OK to save the setting and the re-run the catalog operation.

Note:  The Catalog Job Log will still show "failed" because Backup Exec was not able to catalog all of the pieces of media that belong to the Media Family.  The data on the tape(s) that was cataloged, however, should show in the Restore Selections Windows and be available for a restore operation.

 
B : Ensure the medium changer and tape drives are using Symantec recommended drivers and there is enough free space on the Backup Exec installation drive.
 
Check the drivers for the Medium Changer and the Tape Drives.
The Medium Changer should be using the Microsoft drivers and the Tape Drives should be using the Symantec Drivers.
 
Also ensure that there is enough free space in the installation drive of Backup Exec as the Catalogs folder will be adding the new catalog jobs files.
 
 
C : Remove and re-add the media's, rename the Catalogs folder and re-create the Catalogs.
 
1. Select the tapes that are presenting issues and drag them to the Retired Media.
2. In the Retired Media, right click on the tapes and select Delete.
3. Once the tapes are deleted, Stop the Backup Exec Services.
4. Rename the Catalogs folder (C:\Program Files\Symantec\backup exec\catalogs), to another name for safeguarding, then restart the Backup Exec services.
5. Re run the Inventory job and the Catalog job.
 

Supplemental Materials

SourceETrack
Value431246
Description

The Catalog job will fail due to missing media that does not exist.


SourceUMI
ValueV-79-57344-2304
Description

The requested media was not listed in the catalog's media index, and therefore, it could not be mounted. No data from this media will be included in the disk based catalogs.


SourceUMI
ValueV-79-57344-3863
Description

The requested media is not listed in the media index and could not be mounted.


SourceError Code
Value0xe0000900
Description

The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the catalog operation



Legacy ID



280822


Article URL http://www.symantec.com/docs/TECH45473


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