KNOWN ISSUE: After applying hotfix 46475 when users log into the system while a Sequential Task is running cause the dependency checks to fire

Article:TECH45642  |  Created: 2009-10-05  |  Updated: 2010-11-29  |  Article URL http://www.symantec.com/docs/TECH45642
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Article Type
Technical Solution



Issue



Hotfix 46475 has been applied. After applying, when users log into their system while a Sequential Task is running, the dependency rules will fire within 60 minutes even if the current task is executing. This causes the previous tasks to be marked as failed due to a failure of the dependency.


Environment



Software Delivery Solution 6.1 SP3 Hotfix 46475 (TECH41799)


Cause



This has been reproduced on Vista and 2003 (not on Windows XP). It appears that the logon event is causing the Altiris Agent > Task Synchronization Agent to start running the dependency checks. As the dependency check interval is 60 minutes sometimes the issue doesn't occur depending on how long the task runs and when the Task Synch Agent makes the check.


Solution



A hotfix has been released to resolve this issue.  This will install the Task Synchronization Agent build 6.1.1034

 

  1. Download the attached EXE to the Notification Server.
  2. Execute the EXE to apply the hotfix.
  3. Once updated, make sure the Upgrade policy for the Task Synchronization Agent is executed on target systems to apply the Agent-side fix.  You may need to clone the policy to assure it runs on systems that ran it previously.

Supplemental Materials

SourceDEFECT
ValueETK 1856325
Description

Logged in Etrack (Symantec) database



Legacy ID



49455


Article URL http://www.symantec.com/docs/TECH45642


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