Backup Exec Retrieve (BERetrieve) browse feature of Backup Exec Continuous Protection Server (BECPS) gives the error "Unable to list shared folders" when trying to browse files or folders in the Browse Results pane or displays "none" for the contents of a folder.

Article:TECH46496  |  Created: 2009-01-09  |  Updated: 2012-04-27  |  Article URL http://www.symantec.com/docs/TECH46496
Article Type
Technical Solution



Issue



Backup Exec Retrieve (BERetrieve) browse feature of Backup Exec Continuous Protection Server (BECPS) gives the error "Unable to list shared folders" when trying to browse files or folders in the Browse Results pane or displays "none" for the contents of a folder.


Error



"Unable to list shared folders"


Solution



The Backup Exec Retrieve (BERetrieve) web restore console may fail to show restore selections as seen below: (Figure 1)

Figure 1  
 

If this problem occurs, confirm the following: 
  • A CPS Backup Job has completed. 
  • The completed CPS Backup Job is of a data source that resides in or under a Shared folder.

If both requirements have been met, then it is possible that BERetrieve is failing to display restore selections due to the logged in user (specifically the user that logged into BERetrieve) having inadequate permissions to view the data.

The logged in user must have correct permissions to all of the following: 

  • The Share permissions of the data source; for example: \\SERVER\Share. The logged in user must be able to access "\Share."
  • The NTFS permissions of the data source; for example: D:\Users is the folder that is shared. The logged in user must be able to access the "\Users" folder independent of the share.
  • The full UNC path of the data source; for example: \\SERVER\Share\Folder-1\Folder-2\Folder-3. The logged in user must be able to access "\Share" and "\Folder-1" and "\Folder-2" and "\Folder-3". The Windows permission of Bypass Traverse Checking is not honored in BERetrieve.
  • The CPS Backup Destination folder; for example: I:\CPSDestination1. The logged in user must be able to read and list the folder contents of the folder "\CPSDestination1" that resides on the "I: drive."
·
The Share permissions of the data source
Confirm that a folder containing the data source is shared out with a minimum of Read Permissions to the user or a group, of which the user is a member, as seen in figure 2.

Figure 2
 


The NTFS permissions of the data source
Confirm that the NTFS permissions of the shared folder containing the data source allow the user or a group, of which the user is a member, "List Folder Contents" as seen below in figure 3.

Figure 3
 


The Full UNC Path of the Data Source
Confirm that the user who cannot access the data in BERetrieve has access to the source folder via the full UNC path by logging in to a system as that user and verifying access to the full UNC path of the data source.
 
1. Go to any system and log off the current user to clear cached network credentials. 
2. Log on as the user who cannot access the data in BERetrieve. 
3. Click Start > Run; in the Open: text box input the full UNC path to the data source as seen below. (Figure 4) 

Figure 4
 


The results should be a Windows Explorer window opening to the data source as seen below in figure 5. If a prompt for a username and password are presented then the logged in user does not have adequate permissions to the data source.

Figure 5
 


The CPS Backup Destination folder
Open the BECPS Administration Console and confirm the path to the Backup Destination Folder as seen in figure 6.

Figure 6
 


In Windows Explorer browse to the Backup Destination folder and confirm that the user or a group, of which the user is a member, has a minimum of "List Folder Contents" and "Read" as seen in figure 7.

Figure 7
 


If the user account or group does not have "List Folder Contents" and "Read" access:
 
1. Stop all CPS Backup Jobs. 
2. Stop all CPS Services. In CPS click Tools > CPS Services > Stop all Services. 
3. Modify the security permissions to allow List Folder Contents. 
4. Start the CPS Services and CPS Backup Jobs. 

The user should now be able to access their files in the BERetrieve Web Console.

Please Note:  Because of the direct affect on a users ability to view restore selections in BERetrieve it is important to state again that BERetrieve does not possess the Windows capability to Bypass Traverse Checking in order to "skip over" folders to which the user does not have access. If a user or a group, of which the user is a member, does not have the NTFS permission of "List Folder Contents" enabled on every folder in the path from the Share down through the rest of the path to the data source, then the user will not be able to browse the contents of that folder. 

Supplemental Materials

SourceETrack
Value570139
Description

BERetrieve does not honor Windows Bypass Traverse Checking



Legacy ID



282048


Article URL http://www.symantec.com/docs/TECH46496


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