Troubleshooting Backup Exec for Windows Servers (BEWS) Push Installation Issues

Article:TECH47121  |  Created: 2009-01-30  |  Updated: 2013-06-12  |  Article URL http://www.symantec.com/docs/TECH47121
Article Type
Technical Solution

Product(s)

Issue



Troubleshooting Backup Exec for Windows Servers (BEWS) Push Installation Issues


Solution



The following list of Errors, symptoms and solutions may alleviate some of the Push installation issues being encountered. For push installation of any of the Backup Exec components please refer to the  Related Documents section of this Technote.

Remote Agent Push Installations issues:

1. A "push" installation of Remote Agent for Windows Servers (RAWS) fails with the error "Attempting to connect to server \\test failed with the following error: The server threw an exception." if the Admin Shares are disabled on the remote server. To resolve this issue refer to the following technote:

 2. When attempting a push install of the Remote Agent or the Advanced Open File Option, no servers are listed to select. To resolve this issue refer to the following technote:
 3. Push or local installation of the Remote Agent for Windows Servers (RAWS) fails with no errors and CISCO Security Agent is installed on the server. To resolve this issue refer to the following technote:

4. When attempting a push install of the Remote Agent for Windows Servers in Backup Exec 9.x and 10.x for Windows Servers to a workstation or server, the error message ''Attempting to connect to \\Server failed with the following error "The RPC server is unavailable"" is returned and the Backup Exec Remote Agent service is not installed. To resolve this issue refer to the following technote :


5. Push installation of Backup Exec Remote Agent fails with Error :"Attempt to connect to server \\<RemoteServer> failed with the following error :Multiple connections to a server or shared resource by the same user using more than one user name are not allowed.." To resolve this issue refer to the following technote  :

6. Push install of the Remote Agent for Windows Servers (RAWS) fails with error "Attempt to connect to server failed with the following error:Not enough storage is available to complete this operation."  To resolve this issue refer to the following technote:

7. Push installation of Symantec Backup Exec components to a system running Symantec Endpoint Protection Manager (SEPM) version 11, fails with the error "Attempting to connect to server \\Servername failed with the following error: No network provider accepted the given network path."  To resolve this issue refer to the following technote :

Other push install issues:

8. Push installation of Backup Exec options fails if the authentication account password contains a percent sign (%). To resolve this issue refer to the following technote. 
 http://www.symantec.com/docs/TECH43592


 

 




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282613


Article URL http://www.symantec.com/docs/TECH47121


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