Performance counters for Microsoft Exchange disappear after an Exchange service group is switched to a different node in a Veritas Storage Foundation for Windows HA cluster.

Article:TECH47178  |  Created: 2006-01-27  |  Updated: 2010-01-18  |  Article URL http://www.symantec.com/docs/TECH47178
Article Type
Technical Solution

Product(s)

Environment

Issue



Performance counters for Microsoft Exchange disappear after an Exchange service group is switched to a different node in a Veritas Storage Foundation for Windows HA cluster.

Solution




Workaround

The issue can be resolved by excluding the following keys from the attributes of the regrep resource in the Exchange service group: (add the following keys into the ExcludeKeys attribute within the properties of the regrep resource) This will stop the replication of the Performance key of each service during failover.

HKLM\SYSTEM\CurrentControlSet\Services\MSExchangeSA\Performance
HKLM\SYSTEM\CurrentControlSet\Services\MSExchangeIS\Performance
HKLM\SYSTEM\CurrentControlSet\Services\MSExchangeMTA\Performance
HKLM\SYSTEM\CurrentControlSet\Services\POP3Svc\Performance
HKLM\SYSTEM\CurrentControlSet\Services\IMAP4Svc\Performance

NOTE: The abbreviation "HKLM" is intentional and should be used instead of "HKEY_LOCAL_MACHINE."


Background

This behavior may occur if the data contained in the following registry keys do not match on each node:

1. HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\Perflib\0
09\Counters

The data in this value is referenced by the "First Counter" and "Last Counter" values contained in the following registry keys:

2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchange[service]
\Performance

In some cases, the servers may have different values for these keys, causing Exchange performance counters to disappear after an Exchange service group is switched to another node.

By default, Storage Foundation (tm) HA for Windows replicates the following performance keys between servers during a failover:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchange[service]
\Performance

Since the "First Counter" and "Last Counter" values may actually be different on each node, replicating these keys may causes these values to be overwritten with values from another node that do not match the keys contained under HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\Perflib\0\09\Counters.

This issue is not specific to Storage Foundation clusters and is documented in Microsoft Article 237541:

 http://support.microsoft.com/kb/237541/EN-US/


Supplemental Materials

Valuea282665

Legacy ID



282665


Article URL http://www.symantec.com/docs/TECH47178


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