KNOWN ISSUE: Winword.exe causing high CPU utilization when Lookup option is being used

Article:TECH47219  |  Created: 2009-11-24  |  Updated: 2009-11-24  |  Article URL http://www.symantec.com/docs/TECH47219
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Article Type
Technical Solution


Issue



If you type something in a Word document and then highlight the text, right click on the text and select "Lookup", winword.exe takes about 50 % CPU on a 
dual core processor and 90% + in a single processor and it could take around 30 + seconds until the right Research pane opens. 
If we do the same process on a machine where MS-Office 2003 is install on the base the whole process to open the research pane takes around 3 to 5 seconds.

Environment



SWV 6.1
Windows 7 and XP

MS-Office 2003 SP3


Cause



it appears that a large number of keys being created/enumerated every time this command is run.

Solution



SWV Dev is currently researching this issue to find a solution or work around.

As soon as we have an update this knowledge base article will be updated.

Contact Tech Support if you have questions or comments.

Supplemental Materials

SourceDEFECT
ValueETK 1903375
DescriptionLogged in Etrack (Symantec) database

Legacy ID



50305


Article URL http://www.symantec.com/docs/TECH47219


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