KNOWN ISSUE: Winword.exe causing high CPU utilization when Lookup option is being used
|Article:TECH47219|||||Created: 2009-11-24|||||Updated: 2009-11-24|||||Article URL http://www.symantec.com/docs/TECH47219|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
If you type something in a Word document and then highlight the text, right click on the text and select "Lookup", winword.exe takes about 50 % CPU on a dual core processor and 90% + in a single processor and it could take around 30 + seconds until the right Research pane opens. If we do the same process on a machine where MS-Office 2003 is install on the base the whole process to open the research pane takes around 3 to 5 seconds.
Windows 7 and XP
MS-Office 2003 SP3
it appears that a large number of keys being created/enumerated every time this command is run.
SWV Dev is currently researching this issue to find a solution or work around.
As soon as we have an update this knowledge base article will be updated.Contact Tech Support if you have questions or comments.
|Description||Logged in Etrack (Symantec) database|
Article URL http://www.symantec.com/docs/TECH47219