Archiving mailboxes that are hidden from the Global Address List (GAL)

Article:TECH47252  |  Created: 2006-01-30  |  Updated: 2014-01-02  |  Article URL http://www.symantec.com/docs/TECH47252
Article Type
Technical Solution


Issue



Archiving mailboxes that are hidden from the Global Address List (GAL)


Solution



Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 
When a mailbox is hidden from the Global Address List, Enterprise Vault (EV) will not allow the mailbox to be enabled for archiving.  This is expected behavior.

To change the default behavior, perform the following steps:

1. Create the following registry value on the EV server:

Location: HKLM\Software\KVS\Enterprise Vault\Agents
DWORD Value: ProcessHiddenMailboxes
Value data: 1

Restart each Exchange Mailbox Archiving Task to apply this change.

Location on a 64bit server is HKLM\Software\Wow6432node\KVS\Enterprise Vault\Agents

2. Change the value of MbxExchangeState for every hidden mailbox record in the table ExchangeMailboxEntry located in the EnterpriseVaultDirectory database by executing the following query from Microsoft SQL Server:

USE EnterpriseVaultDirectory
UPDATE ExchangeMailboxEntry
SET MbxExchangeState = '0' WHERE MbxExchangeState = '2'

Restart the Enterprise Vault Administration Console.


After completing both steps, the hidden mailboxes will now be listed in the window Select the mailboxes that are to be enabled of the Enable mailboxes for Archiving wizard.

IMPORTANT: Each time the Provisioning Task is run (EV7 and later versions) or the Synchronization process is executed (EV6 and earlier versions), the MbxExchangeState value of all hidden mailbox records is changed back to "2".  Therefore, each time you wish to enable newly hidden mailboxes, it will be necessary to repeat step 2.  The Provisioning Task and Synchronization process usually run twice a day at noon and midnight according to schedule.
 



Legacy ID



282737


Article URL http://www.symantec.com/docs/TECH47252


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