KNOWN ISSUE: After installation of CMDB, pushing the Agent to a virtual machine causes duplicates
|Article:TECH47278|||||Created: 2009-11-27|||||Updated: 2010-01-28|||||Article URL http://www.symantec.com/docs/TECH47278|
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Using the Agent push page to push to a Virtual Machine client after installation of CMDB 7.0 causes the resource to appear as a Virtual Machine as well as a Computer resource.
You may see the following message in the logs:
Attempt to promote existing resource <Resource GUID> failed during message resource save by resource key. Reason: Altiris.NS.Exceptions.AeXException: Target resource type is not compatible with the existing resource type.
at Altiris.NS.ResourceManagement.Resource.Promote(Guid resourceGuid, Guid targetResourceTypeGuid)
at Altiris.NS.ResourceManagement.MessagingResource.Save_Impl(Boolean allowUpdate)
CMDB 7.0 SP1, only when upgraded from CMDB 7.0
The issue is caused by some incorrect XML used by CMDB to alter the computer resource. A few attributes of the Computer resource are altered, which cause the NS to identify the Computer resource and the Virtual Machine resource as incompatible to each other for promotion.
To correct the incorrect attributes for the Computer resource, execute the following SQL:
SET IsLocalizable = 0, HasStateXml = 0
WHERE ResourceTypeGuid = '493435F7-3B17-4C4C-B07F-C23E7AB7781F'
|Description||Logged in Etrack (Symantec) database|
Article URL http://www.symantec.com/docs/TECH47278