KNOWN ISSUE: After installation of CMDB, pushing the Agent to a virtual machine causes duplicates
| Article:TECH47278 | | | Created: 2009-11-27 | | | Updated: 2010-01-28 | | | Article URL http://www.symantec.com/docs/TECH47278 |
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Problem
Using the Agent push page to push to a Virtual Machine client after installation of CMDB 7.0 causes the resource to appear as a Virtual Machine as well as a Computer resource.
You may see the following message in the logs:
Attempt to promote existing resource <Resource GUID> failed during message resource save by resource key. Reason: Altiris.NS.Exceptions.AeXException: Target resource type is not compatible with the existing resource type.
at Altiris.NS.ResourceManagement.Resource.Promote(Guid resourceGuid, Guid targetResourceTypeGuid)
at Altiris.NS.ResourceManagement.MessagingResource.Save_Impl(Boolean allowUpdate)
Environment
CMDB 7.0
CMDB 7.0 SP1, only when upgraded from CMDB 7.0
Cause
The issue is caused by some incorrect XML used by CMDB to alter the computer resource. A few attributes of the Computer resource are altered, which cause the NS to identify the Computer resource and the Virtual Machine resource as incompatible to each other for promotion.
Solution
To correct the incorrect attributes for the Computer resource, execute the following SQL:
UPDATE ResourceTypeAttribute
SET IsLocalizable = 0, HasStateXml = 0
WHERE ResourceTypeGuid = '493435F7-3B17-4C4C-B07F-C23E7AB7781F'
| Source | DEFECT |
| Value | ETK 1903887 |
| Description | Logged in Etrack (Symantec) database |
Related Articles
Legacy ID
50354
Article URL http://www.symantec.com/docs/TECH47278
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