KNOWN ISSUE: Computer Selector page takes a long time to load

Article:TECH47283  |  Created: 2009-11-26  |  Updated: 2009-11-26  |  Article URL http://www.symantec.com/docs/TECH47283
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Article Type
Technical Solution


Issue



On Notification Servers that manage large amounts of resources, the Task Servers Computer Selector page (initiated via the Run Now or Schedule actions of a task or job) can take a long time to load, and may also cause Internet Explorer to throw the following error message:

A script on this page is causing Internet Explorer to run slowly.  If it continues to run, your computer may become unresponsive.  Do you want to abort the script?

The screen looks like this:

After pressing the No button, the page will continue to load, and it may fail.

Environment



Notification Server 6.0 SP3 Rx

Task Server 6.0.1404 and build 1505


Cause



The original design function of this page caused its controls to load its tree folders and their contents all at once.  The All Windows Computers collection can become quite large, and if you add in several hundreds or thousands of collections/folders, this process can become very long.

Solution



The attached AltirisItemTree.js and SuperPickerDialog.ascx files have been modified so that
  1. The tree now loads its folders and their contents on demand. 
  2. A search algorithm is now used.
  3. The All Windows Computers collection is no longer loaded by default.

Implementation:

  1. Backup the “.\Altiris\TaskManagement\Web\script\AltirisItemTree.js” file and then replace it with the attached JS file.
  2. Backup the “.\Altiris\TaskManagement\Web\SuperPickerDialog.ascx” file and then replace it with the attached ASCX file.

There is no need to restart IIS or the NS services.  These changes will work immediately.


Attachments

ASCX_JS_Files.rar (6 kBytes)

Supplemental Materials

SourceDEFECT
ValueETK 1823881
DescriptionLogged in Etrack (Symantec) database

Legacy ID



50356


Article URL http://www.symantec.com/docs/TECH47283


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