nbsupport.hp.tar.Z is a software utility for HP-UX platforms that will create a support package consisting of multiple reports most often asked for by Symantec's Veritas NetBackup (tm) Support personnel.

Article:TECH47319  |  Created: 2007-01-30  |  Updated: 2013-10-23  |  Article URL http://www.symantec.com/docs/TECH47319
Article Type
Technical Solution

Product(s)

Environment

Issue



nbsupport.hp.tar.Z is a software utility for HP-UX platforms that will create a support package consisting of multiple reports most often asked for by Symantec's Veritas NetBackup (tm) Support personnel.

Solution



Symantec nbsupport
Version 2.1
January 2006


Contents:

I. INTRODUCTION
II. SYSTEM REQUIREMENTS
III. NEW FEATURES/FIXES
IV. LIMITATIONS
V. DISCLAIMER
VI. VERSION HISTORY



I. INTRODUCTION

nbsupport - A software utility that will create a support package consisting of multiple reports most often asked for by NetBackup Support personnel.  An Administrator or Root user is required to execute these commands via the command-line. Upon execution, nbsupport will begin running multiple NetBackup and OS vendor supplied commands.  The resultant output is sent to multiple report files.

If available via the PATH environment variable, nbsupport will utilize tar and compression utilities to create a support package file for each nbsupport session. Once the support package has been created, it can be sent to a Symantec's Veritas NetBackup Support.

II. SYSTEM REQUIREMENTS

NetBackup requirements:

In order for nbsupport to operate properly, the following NetBackup Software must be installed:

-NetBackup 4.5 GA or above.
Master Server software or
Media Server software or
Client software

Operating System Requirements:

On Windows, the availability of the GNU tar and gzip utilities via the Administrator's PATH environment variable allows nbsupport to automate the bundling of its output into a support package.

On UNIX, the availability of tar and compress utilities via the root user's PATH environment variable allows nbsupport to automate the bundling of its output into a support package.  

On either platform, if these utilities are not available, the output from nbsupport will have to be manually bundled.


III. NEW FEATURES/FIXES IN 2.1

o  For NetBackup 6.0 systems, added reporting of Enterprise Media Manager (EMM) server configuration settings.
o  For NetBackup Windows installation, added reporting of bpps output.
o  On the Windows platform, altered nbsupport to use the system's gzip and tar programs if they are available.
o  Ported nbsupport to AIX and LINUX 32 bit platforms.
o  On UNIX platforms, altered nbsupport to use the system's compress and tar programs.
o  For HP, altered the reports to include the /etc/lanscan and uptime commands.  Removed the ioscan -fnkCfc and /etc/defaultrouter commands.
   Added the NetWork Services Access report.  Added the Environment and Environment Local reports.
o  For Solaris, altered the reports to include the /usr/sbin/sysdef -i command.
o  Corrected a bug where the bpdbjobs output file was not being named correctly.
o  Altered the tpconfig command to use only the -d option versus -ld.
o  Altered the Available Media Report to run as part of the master server group versus the media sever group.
o  For Solaris, added a report to cat the /etc/nscd.conf file.
o  For Solaris, Changed the Device Information Report to use iostat -xnp versus just iostat.


IV. LIMITATIONS

None

V. DISCLAIMER

The nbsupport application has not been localized: it is written and tested in English only. Using this application with a different language might produce unpredictable results.


VI. VERSION HISTORY

Version 2.1 - January, 2006
Version 2.0 - October, 2004
Version 1.7 - January,   2003
Version 1.6 - November,   2003
Version 1.5 - February,   2003
Version 1.4 - January,   2003
Version 1.3 - December,   2002
Version 1.2   - November,   2002
Version 1.1   - August,     2002
Version 1.0   - August,     2002
       
       
       
       
       
       
       



Attachments

nbsupport_282800.hp.tar.Z (148 kBytes)


Legacy ID



282800


Article URL http://www.symantec.com/docs/TECH47319


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