KNOWN ISSUE: Office 2010 Beta layer - Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start.
| Article:TECH47594 | | | Created: 2009-12-11 | | | Updated: 2009-12-11 | | | Article URL http://www.symantec.com/docs/TECH47594 |
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Problem
The following error is recieved when attempting to capture the Office 2010 Beta in to a layer. Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.
Solution
To get round the error during install navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform and give Network Service full control then click retry.
This is a workaround and it should be noted that by giving the service full control over that key is more then a base install.
| Source | DEFECT |
| Value | ETK 1905366 |
| Description | Logged in Etrack (Symantec) database |
Legacy ID
50572
Article URL http://www.symantec.com/docs/TECH47594
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